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RobbanKoxs
Nov Member 2023

RobbanKoxs

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
Hey! I've recently moved over to play GIM with a few friends the past two years, and now my main account has been banned due to "funky activity" and disabled via a moderator. I think it must have been that I sold most of my bank (worth around 25m) to buy bonds to my GIM-account.

Now, I can't seem to recover my main (named Robaine) due to not "having enough evidence" AND the biggest thing is " Character Name Unavailable ".

How is this even possible? " Character Name Unavailable ", I have evidence and proof over the years (I registered this account to ONLY play OldSchool RuneScape, had name changed 2-3 times over the years). I have old photos, videos, name changes, achievements (99FM etc etc)... But, the recovering-system won't let me provide this info.


TLDR; Could someone, give me a hint on how I can forward this evidence with images, videos, proof that it is my account, since the recovering-system WONT let me provide this . I can only provide 300 characters and that is not enough ! :(

14-Mar-2023 12:46:30

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
RobbanKoxs


'Character Name Unavailable' indicates an old, inactive account and definitely isn't your Robaine account.
You must be using the wrong login on the recovery form.

To retrieve a forgotten login, use the tools on the Forgotten login support page.
There are two buttons on that page: 'Email Reminder' and 'Contact Us'
Try the 'Email Reminder' button first, entering all your accessible emails, one by one.
If the login does not turn up, use the 'Contact Us' button

I am not sure what the connection is between your first paragraph and your second paragraph. In your first paragraph you are talking about a banned account, in your second you are talking about account recovery.
Have you appealed the ban and been successful but the account is now locked?

"I have old photos, videos, name changes, achievements (99FM etc etc)."

None of this stuff is usable in a recovery as it is all in-game information.
The information that is needed in a recovery is the stuff that isn't in-game and only the account creator would know e.g. Creation information, payment information etc.
Have a read of the Account recovery denied information page for some tips about recovery.
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14-Mar-2023 13:17:04 - Last edited on 14-Mar-2023 13:20:57 by Malua

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
RobbanKoxs said :
Hey! I've recently moved over to play GIM with a few friends the past two years, and now my main account has been banned due to "
funky activity
" and disabled via a moderator. I think it must have been that I sold most of my bank (worth around 25m) to buy bonds to my GIM-account.

... I highly doubt that Jagex/JMods have used 'such terms' when a ban was applied to one of your accounts, as Jagex/JMods do use '
official legally correct terms
' to address an issue to a players' account.

Your account has been banned, if you are able to appeal said ban than do so, if there isn't an appeal option available than that is it.

14-Mar-2023 14:22:10 - Last edited on 14-Mar-2023 14:22:40 by 2_Tron

RobbanKoxs
Nov Member 2023

RobbanKoxs

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
Hey. I'll forward what the e-mail said from Mod Rafim. It has been locked due to "accessed by a third party". Mod Rafim/Jagex has secured me account to prevent further access.

My account is suspended, not "banned". My apologizes, were slightly in a rush (not a good sign to be) when I wrote my forum-post.

I'll try to recover via Forgotten Login-page, however, it says "Character Name Unavailable" and I have no idea how to proceed after all these recoveries. I got the account linked to my Steam, I have old transcations ID from PayPal (Bonds mostly).

I'll try giving it another shot, perhaps figure it out.

However, what if I want to provide screenshots, videos and such to strengthen my recovering-application? The "Funky Acitivty" were a abstract-generalized word that I thought of, wasn't the best word to use I suppose.

14-Mar-2023 14:30:51

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
RobbanKoxs said :
Hey. I'll forward what the e-mail said from Mod Rafim. It has been locked due to "accessed by a third party". Mod Rafim/Jagex has secured me account to prevent further access.

My account is suspended, not "banned". My apologizes, were slightly in a rush (not a good sign to be) when I wrote my forum-post.

... If the account has been locked than the only person who created said account has to personally do a recovery themself to renew control of said account.

Screenshots/videos/photos are useless in a recovery, all can be duplicated over and over, or altered with false data.

If that account has been 'shared/bought/sold' situation will become more complicated to solve.

14-Mar-2023 14:40:17

RobbanKoxs
Nov Member 2023

RobbanKoxs

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
I've given it another shot by submitting via Maluas suggestions.

I am the original creator of the account (I understand, it a security situation, hard to prove by just typing out). I've provided transcations ID and such via the account recovery. I'll hold my thumbs for a response.

I understand once again it is hard to prove in this situation. Thanks for the responses and such. I'd like to add that the account was neither sold or bought, shared and such.

Thanks for the quick response 2_TRON.

14-Mar-2023 14:43:25

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