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Email address change issue
Quick find code: 408-409-525-66276877
Hi there
The chat option on the website is a chatbot. All it does is direct you to the relevant support page to do self-help.
If you are trying to change to a Gmail and you have worked through all the points on the Not receiving emails support page, then you would have to suspect that your current email isn't actually responding to your "verify" click.
Even though you get the message that an email has been sent, that message might be automatically generated by your click, rather than by an actual response from the Jagex website (interesting thought!)
I recommend trying each day for a few days. One day, it might go through properly.
If you just can't get an email to confirm the change to the new registered email your last resort would be to do a 'recovery' on your account even though you are reluctant to do so.
As you have game access, login and talk to Hans in Lumbridge. Hans will tell you exactly how old your account is and you will be able to calculate the month/year of creation.
Lora Huxley
The chat option on the website is a chatbot. All it does is direct you to the relevant support page to do self-help.
If you are trying to change to a Gmail and you have worked through all the points on the Not receiving emails support page, then you would have to suspect that your current email isn't actually responding to your "verify" click.
Even though you get the message that an email has been sent, that message might be automatically generated by your click, rather than by an actual response from the Jagex website (interesting thought!)
I recommend trying each day for a few days. One day, it might go through properly.
If you just can't get an email to confirm the change to the new registered email your last resort would be to do a 'recovery' on your account even though you are reluctant to do so.
As you have game access, login and talk to Hans in Lumbridge. Hans will tell you exactly how old your account is and you will be able to calculate the month/year of creation.
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20-Mar-2023 07:22:08
Hey, Lora Huxley.
I highly recommend that you try to recover your account in order to force a change on that inaccessible registered email address, as Malua mentioned above. Since you have access to your account, head to Lumbridge to speak with Hans. He will tell you exactly how old your account is and this piece of important information may be utilized during the account recovery process.
Head to Change registered email and click on the blue "
Once you click on that, you will be shown the image below. Enter the NEW registered email address that will replaced the old, inaccessible one. As mentioned above, please try to use a Google Mail account. This is where you will receive your response to the account recovery request:
Keep scrolling down to fill out the information/details that are being asked of you.
I highly recommend that you try to recover your account in order to force a change on that inaccessible registered email address, as Malua mentioned above. Since you have access to your account, head to Lumbridge to speak with Hans. He will tell you exactly how old your account is and this piece of important information may be utilized during the account recovery process.
Head to Change registered email and click on the blue "
Recover Account
" link. You should then click on the "
contact Jagex support
" shown on the screen after the link has been sent. I have added a screenshot for visualization:
Once you click on that, you will be shown the image below. Enter the NEW registered email address that will replaced the old, inaccessible one. As mentioned above, please try to use a Google Mail account. This is where you will receive your response to the account recovery request:
Keep scrolling down to fill out the information/details that are being asked of you.
20-Mar-2023 18:17:41
Lora Huxley
said
:
I copied and paste the URL that Jagex also provides, went from there and now I did get an email in on my new email address! Glad to hear this worked out for you. Enjoy
!
I copied and paste the URL that Jagex also provides, went from there and now I did get an email in on my new email address! Glad to hear this worked out for you. Enjoy
!
23-Mar-2023 17:31:00
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