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Compromised Account
Quick find code: 408-409-511-66283386
Hey, Lucid II.
Since you have already upgraded to a Jagex Account , you must end all sessions. To do that, log in by clicking on "Account" or "My Account" at the top right corner of your computer screen. You will be shown the image below:
Click on Jagex Account Management as circled above. Once you do that, you will be taken to your account settings. Scroll all the way down to get the image below:
Click on the red "End all sessions" button to prevent them from logging in again.
As an addendum, I recommend that you improve your security settings by following the advice and instructions enumerated by Jagex here: Security tips .
Edit: Information edited per YtHaar-Mej's correction below
.
Since you have already upgraded to a Jagex Account , you must end all sessions. To do that, log in by clicking on "Account" or "My Account" at the top right corner of your computer screen. You will be shown the image below:
Click on Jagex Account Management as circled above. Once you do that, you will be taken to your account settings. Scroll all the way down to get the image below:
Click on the red "End all sessions" button to prevent them from logging in again.
As an addendum, I recommend that you improve your security settings by following the advice and instructions enumerated by Jagex here: Security tips .
Edit: Information edited per YtHaar-Mej's correction below
.
11-Jul-2023 15:32:12 - Last edited on 11-Jul-2023 16:31:17 by Mrs Ana
Original message details are unavailable.
Hey, Lucid II.
Since you have already upgraded to a Jagex Account , you must end all sessions. To do that, log in by clicking on "Account" or "My Account" at the top right corner of your computer screen. You will be shown the image below:
Click on Jagex Account Management as circled above. Once you do that, you will be taken to your account settings. Scroll all the way down to get the image below:
Click on the red "End all sessions" button and that should automatically log the player out.
As an addendum, I recommend that you improve your security settings by following the advice and instructions enumerated by Jagex here: Security tips .
I've done this but the person is on my account so I cant log in.
Hey, Lucid II.
Since you have already upgraded to a Jagex Account , you must end all sessions. To do that, log in by clicking on "Account" or "My Account" at the top right corner of your computer screen. You will be shown the image below:
Click on Jagex Account Management as circled above. Once you do that, you will be taken to your account settings. Scroll all the way down to get the image below:
Click on the red "End all sessions" button and that should automatically log the player out.
As an addendum, I recommend that you improve your security settings by following the advice and instructions enumerated by Jagex here: Security tips .
I've done this but the person is on my account so I cant log in.
11-Jul-2023 16:07:46
Thanks for the correction, YtHaar-Mej
.
@Lucid II:
If you want to see if they are any linked accounts that were not added by you, please follow the steps below and appropriately remove them if they are not recognized:
1. Go to the yellow/orange "
2. Once there, head to "Linked Accounts" and click on it:
3. You will be presented with the image below. If you don't recognize any of the linked accounts, remove them. If you do, ensure that they are completely secured by following the instructions on the Security tips Support page for Google's 2-Step Verification; Apple's two-factor authentication; or Steam Guard:
.
@Lucid II:
If you want to see if they are any linked accounts that were not added by you, please follow the steps below and appropriately remove them if they are not recognized:
1. Go to the yellow/orange "
My Account
" or "Account" link at the top right corner of your computer screen:
2. Once there, head to "Linked Accounts" and click on it:
3. You will be presented with the image below. If you don't recognize any of the linked accounts, remove them. If you do, ensure that they are completely secured by following the instructions on the Security tips Support page for Google's 2-Step Verification; Apple's two-factor authentication; or Steam Guard:
11-Jul-2023 16:29:31 - Last edited on 11-Jul-2023 16:33:56 by Mrs Ana
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