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Need help recovering account Thread is locked

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30-Jul-2023 04:00:19

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Arch Darius


How do you know the account is banned if you haven't got access to it?

"when I am denied it says that I have an email to check why I'm denied. I do not 100% know the email for the account"

The reply email is sent to the email you enter in the top two boxes on the recovery form.
You must enter an email you have access to so you can read the Jagex replies.

When you do a recovery, it doesn't matter what email is currently the registered email, it just matters that you enter an email you have access to at the top. You can put your old email further down, in the Other Comments box.

The account is still identified by its original username login so, make sure you start with that.
Please edit your post above and remove the original login username. You should not put that login in the public forums.

Try the recovery again and get your reply email at the top of the form!
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30-Jul-2023 04:34:04

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
I am glad you have managed to recover your old account.
Please make sure you review your email, device and account security as you might not have worked out how your account was found and compromised.
Work through these instructions: Security tips

If you want to step your security up more, upgrade all your accounts into a Jagex Account .
You will be able to change the login (seeing you insist on telling us your original accounts login :@ )
The instructions are here: Upgrade your RuneScape character to Jagex account
The FAQ page is here: Jagex Accounts FAQ
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30-Jul-2023 09:37:49

Rooh
Jan
fmod Member
2006

Rooh

Forum Moderator Posts: 40,719 Sapphire Posts by user Forum Profile RuneMetrics Profile
Glad to hear you got it back :)

I've hidden the first post for your own security as original account login names could be used by anyone trying to hack your account.

I'll lock this now as it looks life this has been resolved.
"All those moments will be lost in time, like tears in rain"

30-Jul-2023 10:23:31

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