forums.rs

Forums

Account deletion

Quick find code: 408-409-433-66283398

gecetilkisi
Mar Member 2024

gecetilkisi

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
I did a request for account deletion. Had an e-mail

"Please be aware this is an irreversible process and your account(s) will be permanently disabled within 30 days. If you've changed your mind then please reply within 72 hours to cancel your request."

I changed my mind and replied but after like 75 hours, now i can play the game but thinking if deletion progress is already started.

11-Jul-2023 18:38:57

Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
Hey, gecetilkisi.

As long as you reply within the 72 hour window, you will be fine. The response received from the player -- if any; in this case, you did respond -- will be attached to the original request so that it cannot be missed.

"[...]When we receive those requests we send a message back that clearly outlines what is involved and offer a 72 hour period in which you can change your mind . We do this because sometimes people regret their decision or have not grasped the implications of permanent erasure. You don't have to reply, and if we don't hear back we will process the request.

However, as you replied within that 'cool down' time and redacted your initial request, your account will be fine. Your reply will be tagged to your original request so it can't be missed .

When your ticket gets to the front of the queue, we'll also reply again just to let you know that we are cancelling your request for your peace of mind.[...]"

That's a response from
Mod Stevew
, an OSRS Customer Support Manager on Reddit.

Source:
https://www.reddit.com/r/2007scape/comments/13xf1o8/comment/jmhoibc/?context=3

11-Jul-2023 18:49:48

Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
Thanks, i saw that post on reddit but the issue is, i did not reply within 72 hours, it was like 75 or 76.
Thats why I'm wondering. Ah, I see. Well, I'm assuming, based on the information above, that if you replied after the 72 hours , then the process has already started, unless you are lucky enough to have Mod Stevew lurking around to see if anything can be done at this stage. That's why you are given 3 days to change your mind.

11-Jul-2023 18:59:35

Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
You are welcome. It isn't guaranteed that he will see this thread, but he lurks from time to time. Even if he does see it, it doesn't mean that 1) he may post and 2) something may be done since it has been over 72 hours, but you never know.

Best of luck :) !

11-Jul-2023 19:05:07

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
I did a request for account deletion. Had an e-mail

"Please be aware this is an irreversible process and your account(s) will be permanently disabled within 30 days. If you've changed your mind then please reply within 72 hours to cancel your request."

I changed my mind and replied but after like 75 hours, now i can play the game but thinking if deletion progress is already started. Rest assured, Jagex/JMods know this being a delicate process, no need to rush.
Jagex/JMods do not want to loose any player therefore they are cautious always looking to stop the process once a player has changed their mind as it can be quite emotional after all.
I am confident that they received your message being able to keep you on board. :)

12-Jul-2023 11:10:39

Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
Hey again, gecetilkisi :) .

Just wanted to add Malua's response to your thread here to remove some doubts:
Original message details are unavailable.
Use that same reply method and contact them again to cancel the request.
Being a day or two over isn't a problem .

18-Jul-2023 17:00:12

Quick find code: 408-409-433-66283398 Back to Top