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Lost Authenticator Email Error

Quick find code: 408-409-429-66285044

Data Log
Jul Member 2023

Data Log

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Every time I click the "Lost Authenticator?" option on the authenticator log-in (old way of logging in) using the old username, not email option, I never receive the email in order to disable it. The username and password work, but authenticator is preventing me from getting on my main, even though the email is the same (should be). This is highly frustrating, as it's a maxed account and I'd like to recover it, but this one step is preventing that. My alt uses the same email, because I've switched the email of my main to my alt, and I can get on my alt account, but my main doesn't show up under added characters, or email from that main even though I'm still being billed for membership. Please, help me, I'm begging you, I'm at a loss here.

11-Aug-2023 05:14:46

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Data Log


It sounds like that email might not be the actual linked email for the account.

You can check this by requesting a list of logins linked to that email.
Use the 'Email Reminder' button on the forgotten login support page.

If the account does show on the list, work through the points on the Not receiving emails support page and then request a disable Authenticator email again.

If the account doesn't show on the list, it will confirm that your old account is no longer linked and you would need to do a 'recovery' on the account to set a new linked email.
To do a recovery, start on the Change registered email support page and follow the instructions under "If you don't have access to the registered email" .

Lastly, if the account does show but the Not Receiving Emails support page doesn't help , you would need to do a recovery to force a change of registered email to a different one (different email provider preferred).
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11-Aug-2023 05:44:40 - Last edited on 11-Aug-2023 05:52:07 by Malua

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