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Account locked - can't recover

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co vi d19

co vi d19

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Hi my account is been locked (not this account).

I have multiple times trying to recover it now but it says "PASSWORD RESET
DENIED". First i got perm muted 16th of may and I appealed it yesterday. After my appeal my account got locked for some reason. Now I have regretted my appeal because of the actions that is been taken against me.

I've recently moved abroad from the Netherlands to Phillipines. I am not sure if I ever registered my account e-mail but I do logg in with an e-mailadres for the account and I have the e-mailadres. Which I created in 2017-08. It's asking for my earliest password ever but how am I supposed to remember that if it's 6 years ago?

Weird that I am allready playing for more than 2 months in the Phillipines and after my Appeal the account got locked. And now I can't recover it. Whatever I try on the appeal to recover it. I've never baught membership only through bonds, no creditcard info on the account as far as I can remember.

But I've played plenty of time on the account and I would love to have it back. So what can I do? I dont remember my first username or password. Simply to long ago. I have a life beside runescape.

Thnx for help in advance

23-May-2023 14:29:53

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
co vi d19


I suspect your own use from the Philippines has locked the account.
RuneScape accounts don't travel well and account recovery from the wrong country will always result in failure.
If you created the account in the Netherlands, you need to recover from the Netherlands.

The account DOES have a registered email.
The original login email you created the account with becomes the default registered email until you change it.

When travelling with a RuneScape account, you need to set up Authenticator BEFORE you move, then travel with that original Authenticator .
Being able to use that original Authenticator is a key proof that the account owner is accessing the account, no matter where in the world the access is coming from.
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24-May-2023 01:03:51

co vi d19

co vi d19

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello,

Thanks for the answer. I'm not going back anytime soon cause I'm planning to leave the Netherlands permanently.

It's also impossible for me to retrieve the e-mail that is registered to it. Having the same issues on google e-mail because they don't recognize me as the person that is logging in, cause I'm in a different country.

Nothing was wrong! For 2 months! And moment I am going to appeal to my perm mute (which I shouldn't have had in first place) my account got locked. Toxic system for sure and really haven't had experiences stuff like this ever. Now I have to deal with perm mute + locked account. While there was also no explanation to my mute?!?!? Cause some fat p-mod muted me manual??? How dirty are you people?? How am I even appealing to something if there is no evidence????

You're system is a farce and is proven to be failed real players. Bots can do anything in this game. Have to deal with them on daily basis in rev caves, they can just AHK and farm, farm farm. I have to hop worlds from them because of there low level accounts.

If there is no other option then, I will wave it and call it the day with runescape and hop to rsps. I was actually excited, little tiny bit for bounty hunter to play again. But yeah account got locked and can't do anything. Why is it even possible to play withouth authenthicator if you need an authenthicator eventually? It's just one of this stupid things u people didn't think through at all. U just like the profit of the bonds of the bots and anything will do for this company to make money, except helping out people that are playing this game for over 15 years allready and are real. They don't matter.

26-May-2023 12:09:22

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Lashing out at Jagex in here is pointless.
Your audience in here is other players, not Jagex.

Authenticator has been available to use with RuneScape for nearly nine years and for nearly nine years Authenticator has been one of the three key pieces in account security (along with a Bank PIN and 2-step verification set up on your email).
Not using Authenticator is the players choice currently but soon Jagex will make it compulsory.

You have made a choice about your account that has, ultimately, been a bad decision and you accuse Jagex of not thinking it through!
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26-May-2023 22:44:51

co vi d19

co vi d19

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Well if Jagex is not the audience here and there is no way I can reach out to them. Because they dont have support services, no phone number, e-mail, or whatever. How am I supposed to get in contact with them?

Because this clearly doesn't support my issue. Just some random helping me out on the forums. Please connect your manager or some J mod to follow up on this issue.

I'm a player so give me the assistance I need to retrieve my account and how to appeal my perm mute. Cause clearly the community helping the community doesn't work.

How am I supposed to know ''account locked due to suspicious activity'' is something within the game if it never happened to me? How am I supposed to know I need authenthicator if I move abroad? Why are these actions being taken against me so abruptively withouth any explaination beforehand?

Please answer my questions cause also u didn't answer my questions in previous reply. U just cut it down short. Also want to know about what they do to prevent botting and everything cause it doesnt seem like it works. How is a bot farm supposed to run and my account got locked just because I'm appealing my perm mute? Tell me that.

28-May-2023 05:41:12

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
Just recent the account you are talking about received a 'permanent mute' which is a severe offense penalty not lightly handed out.
After the account was appealed Jagex/JMods locked said account having doubts/evidence that the person making said appeal not being the original owner of said account thus remains that account locked until the creator of said account appears recovering said account.
RWT are one of those occasions where Jagex/JMods might permanent mute an account to break the chain of abuse.

28-May-2023 12:14:49

co vi d19

co vi d19

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Yeah might be one of the reasons... exactly. I never RWT'd cause i don't need 100$ for 400mill. Neither botted or anything illegal. All I did was talking in zezima cc. Whatever I might have said or said, idk what was wrong, and what I'm banned for, so how am I supposed to appeal it? Even though its really an ''hard'' offense if there is no evidence than it could also be a minor offense. If there is no evidence there is no reason to appeal it, so why I have option to appeal it if there is no evidence? Better leave that appeal buttom out of the game for that reason cause its just based on nothing.

Also after i Appeal it my account got locked so wtf first I have no evidence and I appeal and after that my account got locked? Fk off.

28-May-2023 13:22:48

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