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Jagex Account help??

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Wolf09Howl

Wolf09Howl

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello I am not sure how to describe the help I need, but if someone has an answer I would appreciate it!

A few days ago I wanted to try the new Launcher and also create a Jagex Account with my email, not realizing the website had a step by step starting area. I accidentally created a new account with my email, but didn't move it to the launcher and have not verified it through the email verification link. Later that day, I managed to follow the steps to move my Wolf09Howl account to the launcher with no problems. I wanted to delete the new account since I won't be using it, but was afraid it would also delete my Wolf09Howl account. New account is not named nor is it linked to my Jagex Account. Still pretty new to the changes, but I like the launcher.

01-Jun-2023 22:40:02

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Wolf09Howl


The information page for this is: Delete your personal data

You will be able to delete just the one account as long as it hasn't been imported into a 'Jagex Account'
If all you have done is move accounts into the Launcher, that is not the same as importing to a 'Jagex Account' so I don't believe you will have any problems deleting the account.
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02-Jun-2023 00:32:21

Wolf09Howl

Wolf09Howl

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
Update on new account:

Having trouble with password for the new account, multiple failed attempts boot me and make me wait a while before trying again. This has happened twice. :(

Before having trouble I managed to access it and decided to name it, and also go into settings to request a password change incase the account needed to be named before deleting. I then logged out to use the new password and was again given the error telling me it was wrong. Now old passwords and the new don't seem to work. I think too many failed attempts and a password change glitched the login. I think I still have the email to change the password, will I have to gain access to the account to request a new email sent to my inbox to change the password again?

I feel stuck now, all I'm trying to do is delete the new account I don't want. :|

Did the account have to have a name before deleting or would it of been known once on the Delete Personal Data page with not being named? If the name change did go through it was named howl09wolf

02-Jun-2023 19:43:57 - Last edited on 02-Jun-2023 22:12:00 by Wolf09Howl

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