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i got hacked 1 time a week.

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Tmx WC
Mar Member 2024

Tmx WC

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello Jagex,

I got a mature problem here, one time a week i need to recover mine acount because suspicious acticity.
When i recover mine account i see that mine account has been logged in 4 or 5 hours ago.
I have changed evrything paswoord. i have change mine autenticator, mine notebook got a fresh reset. And still somebody manage to go on mine acount.
Can u guys help me.

kind regards,
TMX WC

16-Mar-2023 14:29:20 - Last edited on 16-Mar-2023 15:16:51 by Tmx WC

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
If 'someone' is able to move together with any change you are making with your account, it does mean your credentials, changed or unchanged, are know by the other person using your account.
Or ... your device is easy accessible for others and your account 'open/ready' to be used to login without the need for any credentials as they already are put-in.

Do you use Jagex Launcher?

16-Mar-2023 15:38:21 - Last edited on 16-Mar-2023 15:38:42 by 2_Tron

Tmx WC
Mar Member 2024

Tmx WC

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
I am using rune lite.
But when i am logged on any other wifi than i need to put in mine authenticator.
and i change my password evrey time again.
And when i want to change my password than i be able to do it.
But when i want to change the email voor account settings than i dont get a email.

16-Mar-2023 16:08:17

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
If you didn't create said account yourself, there's a possibility that the account creater uses said account as a mule-account.

--------------------------------

RuneScape Authenticator has to be used all the time, ... '
DO NOT set remember for 30 days
' ... the most secure option is to every time have to use a authenticator code for any piece of account feature RuneScape has.

Do not link your account to any third party as that might bypass all security measures there are for RuneScape.

Visit next page ... Security tips ... <- (link) in '
Jagex's Support Centre
' and read/walk through that page to secure your account/email/device fully.

if you still have doubts about your accounts control ... visit said link on top of that same page, where it says ...
Take action to keep your account out of the wrong hands. If your account is currently hijacked,
recover it here
.
and find support from Jagex/JMods to gain control over your account.

16-Mar-2023 17:45:34

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
I recommend you check the 'Linked Accounts' tab in account management.
Unlink any accounts you see linked. Click on 'Manage Steam' to check for a linked Steam account. If the only linked account in there is your own, check the security of that linked account on its home website as it isn't secure.
Setting up a linked account is like putting a wedge in the back door. The hijacker can keep returning and returning while you secure everything else but haven't checked the wedged open back door.
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16-Mar-2023 20:02:25

Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
Hey, Tmx WC.

If you want to see if they are any linked accounts that were not added by you, as suggested by Malua above, please follow the steps below and appropriately remove them if they are not recognized:

1. Go to the yellow/orange "
My Account
" or "Account" link at the top right corner of your computer screen:



2. Once there, head to "Linked Accounts" and click on it:



3. You will be presented with the image below. If you don't recognize any of the linked accounts, remove them. If you do, ensure that they are completely secured by following the instructions on the Security tips Support page for Google's 2-Step Verification; Apple's two-factor authentication; or Steam Guard:



4. Since I don't have any linked accounts with Facebook, Apple or Google, I'm not presented with the "Unlink" button (I can only see the "Link" button to add them); however, to check for either Amazon or Steam, you'd have to click on "Manage Amazon" or "Manage Steam" to see if there are any linked accounts. You'd then follow the instructions above to either remove them completely or to make sure they are completely secured.

17-Mar-2023 17:13:43 - Last edited on 17-Mar-2023 17:13:57 by Mrs Ana

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