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My account was hacked

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Shampa
Mar Member 2024

Shampa

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
Hi, I don't know where else to turn. My account was hacked last night and they sold every item in my bank that was worth gold. I realize that it may be impossible to get the stuff back. However, I would like for somebody to investigate the last trade that was made on my account and maybe find the person responsible.

27-Apr-2023 16:07:57

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
Hello Shampa, first I would direct you to ... Security tips ... <- (link) in '
Jagex's Support Centre
' where you are able to work through that page to secure your account/device/email to maximize its safety.

After that, go to the top of said page where it says ...
Take action to keep your account out of the wrong hands. If your account is currently hijacked,
recover it here.
to seek contact with Jagex/JMods as it's very well possible that hijackers still have access to your account.

To get your items back ... chances are slim ..., nevertheless visit this page ... Lost items to see if Jagex/JMods might be able to do something for you.

27-Apr-2023 16:30:04

Shampa
Mar Member 2024

Shampa

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
My account is secured but I see that it is impossible to get items and gold back in oldschool. My main reason for posting this is because I am hoping that a Jmod can find the account that my bank was traded to and take action against their account(s).

27-Apr-2023 16:51:36

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
Jagex/JMods will do their research/investigations but results will not be shared with anyone, rest assured, although it may take a while to fully investigate and collect evidence Jagex/JMods will take action against the culprite that brought damage to your account.

27-Apr-2023 18:00:31

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