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Account Hacked and stolen rare

Quick find code: 408-409-198-66276248

Jan 2022

SiriHuncho

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile

Hey, I have 2 step auth and a bank pin, no linked accounts such as steam etc... My email wasn't comprised in anyway, I already checked.

One day I logged into my account and lost all my rare items and cash stack gone. These items were attained from me getting a lucky ranger boots drop from a clue scroll. I lost over 60M worth of bank.

https://cdn.discordapp.com/attachments/1018239660369121330/1018252095943614546/IMG_0963.jpg

https://cdn.discordapp.com/attachments/1018239660369121330/1018252096463716362/IMG_0962.jpg

https://cdn.discordapp.com/attachments/1018239660369121330/1018252097193517217/IMG_0961.jpg

https://cdn.discordapp.com/attachments/1018239660369121330/1018252098900598794/IMG_0960.jpg

11-Mar-2023 07:35:24

Muzan-sama

Posts: 708 Steel Posts by user Forum Profile RuneMetrics Profile

Hi there

SiriHuncho

,

I'm sorry to hear that your account was compromised. It is important to ask whether you have checked your device for any malware that may be living on your account? This could have come about by clicking on a suspicious link and entering your details, unknowingly downloading malicious software onto your computer.

I would suggest running a virus scan on your computer to make sure that there is nothing that is on your computer stealing your information. Once this is complete, and you are sure that your device is secure, you should change your registered email address. If the hijacker had access to your account, it is highly likely that they know some details of your registered email (such as the email provider, the unique email address etc.). You can do this by following the instructions in the Change registered email Support page.

Following this, you should change your passwords and Bank PIN. The only way that the hijacker could get through the Bank PIN is if they somehow knew this. It is of the utmost importance to change this.

You can follow more information in the Recovering from Hijack [Info] thread.

As for the lost items, unfortunately there is nothing that can be done to recover these items, as they were lost in a hijack which Jagex does not renumerate. More information can be found on the Lost items Support page.

Best of luck for the recovery, and hope you are back on your feet again soon. | RuneScape Support | Code of Conduct | Account Security |

11-Mar-2023 07:46:33

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile

I would advise you to check said page ... Security tips ... <- (link) in '

Jagex's Support Centre

' about how to secure your account/computer/email/other devices and check/control everything if there isn't any leak.

If you still have issues with your account or have a feeling the hijacker still having access to your account please visit the link on top of said page where it says ...

Take action to keep your account out of the wrong hands. If your account is currently hijacked,

recover it here.

... so you will get help from Jagex/JMods.

11-Mar-2023 08:55:33

Jan 2022

SiriHuncho

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile

I'm unsure of how it happened i changed my bank pin and password recently. This issue happened a little while back. thought something could've been done in terms of item recovery. because i have no idea of by 2fa was bypass.

12-Mar-2023 16:54:08

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