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Must reset password to login

Quick find code: 408-409-194-66292744

Havoc47cNutz

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile

Whenever I switch from desktop to mobile, I can't login (it says wrong password). I must click reset password and go through those steps every time I switch platforms (which is often for me).

What can I do to fix this? I have a jagex account. I tried uninstalling the jagex launcher and mobile app. Went to account management and ended all sessions. And nothing has fixed the issue. It's super frustrating

Does anyone have any suggestions?

07-Jan-2024 00:14:00

May 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

Havoc47cNutz

I have tried to replicate the problem you are having and I can't replicate it.

Are you using RuneLite?
If so, try reinstalling it with the instructions here: https://help.jagex.com/hc/en-gb/articles/17160314769041-RuneLite-via-the-Launcher

Are you using a VPN?
If so, try the logins without using it and see if the logins work.

If you continue to have problems, I will move this thread into the tech support forum as it may be a tech issue rather than an account issue.

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07-Jan-2024 06:43:53

Havoc47cNutz

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile

Your suggestions made me think of some other things to try. I was able to login via incognito, so I cleared the jagex site cache on chrome and I'm now able to login on both mobile and desktop with no issues.

Thank you for taking the time to help me out.

07-Jan-2024 22:56:21

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