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Verbal ban, can anyone confirm

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PHNX 99hp
Mar Member 2023

PHNX 99hp

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello,

I was told by someone claiming to be the owner or ceo of Runescape that I was not allowed to use their server to play the game. My account is unbanned and I never received any official communication from Jagex in my email inbox that I am aware of justifying a ban.

Can anyone on Jagex staff confirm if I am actually not allowed to play? There is no relevant category in the Support Centre for submitting a ticket that I could find.

I appreciate any confirmation or denial of a ban.

Thanks.

15-May-2023 23:57:15

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
PHNX 99hp


Check the 'Account Status' tab and the 'Messages' tab in the affected account.
The 'Account Status' tab will show a record of offences. The 'Messages' tab will show any official messages to you during the past three months.

If you can log into the game on the account, then you are allowed to play.
If Jagex didn't want the account in-game, they would ban it, freeze it or disable it.

"I was told by someone claiming to be the owner or ceo of Runescape that I was not allowed to use their server to play the game."
How were you communicated with because this sounds very odd.
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16-May-2023 02:15:57

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
PHNX 99hp said :
Hello,

I was told by someone claiming to be the owner or ceo of Runescape that I was not allowed to use their server to play the game. My account is unbanned and I never received any official communication from Jagex in my email inbox that I am aware of justifying a ban.

Can anyone on Jagex staff confirm if I am actually not allowed to play? There is no relevant category in the Support Centre for submitting a ticket that I could find.

I appreciate any confirmation or denial of a ban.

Thanks. The CEO of RuneScape will not contact you or communicate with you, someone is trying to scam/phishing you. At least this isn't an official communication from Jagex/JMods.

Verbal ban = mute ... If you are muted you still are able to play RuneScape.

Nevertheless are you really playing '
Jagex's Official RuneScape/OldSchool RuneScape Game Client
'-version of the game or are you
hanging out on a private server
, which are totally illegal to use?

The ' relevant category ' you are looking for to communicate is ... Appeal an offence ... <- (link) in '
Jagex's Support Centre
' ... but as Malua already said to you, to first check your '
Account status
' (also able to be redirected to on that same page) to see what your status truly is.

16-May-2023 09:57:29

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
In case of any doubts please do visit ... phishing ... <- (link) in Jagex's Support Centre and for the safety of your account ... Security tips ... <- (link) as well as look into Scams ... <- (link).

These are all pages to support your doubts to make sure you are well protected against future attacks.

Jagex/JMods will never brag about their jobs nor positions, that's why it's sounding phishy.

16-May-2023 16:23:47

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