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Account Deleted?

Quick find code: 408-409-181-66286160

KarlKartier

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile

I've been unable to log into my OSRS account for some months now due to a chargeback which I've attempted to contact support about which they haven't responded to. I wanted to check my stats on RuneLite to make sure everything was as I left it. When I checked the hiscores on Runelite, nothing was there except my lvl 68 Ranged. Is my account gone for good? Or is this simply a mistake due to my account being temporarily suspended? Thanks in advance.

30-Aug-2023 16:50:11

KarlKartier

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile

I would also like to add that it is unlikely that my account was used to bot as the account was immediately suspended from logging in after the charge-back was made.

30-Aug-2023 17:07:28

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile

Hey, KarlKartier.

The only way to get assistance in this specific matter is to send Jagex a message through the Settle an Unpaid Balance Support article. Once you get there, scroll down to click on the "

Contact

" button and follow the prompts thereafter. If this is how you already contacted them, then it's a matter of waiting right now. If you did not use this method, then by all means send them a message to have them look at the situation for you.

You should hear back within 48 hours; however, please be advised that their responses may be delayed: Delayed response times .

30-Aug-2023 17:16:49

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