RuneScape Forum Archive | Help my account is Hijacked

MistakalHero

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

I made this account around 2010/11 when I was young, lost this account when I got hacked or phished. My Facebook is linked to this account it has been since 2011 it says. And the problem is this account has a different email and 2 factor authentication. They never unlinked my account after stealing it that’s how I’m logged in right now.
How do I go about this? I can’t recover my account because I can’t use the username and I don’t know the email because that’s not mine it’s the hackers email. I can’t play because of the authentication.. Is there anything I can do or is it hopeless.

20-Mar-2023 22:31:23

May

2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

MistakalHero

The login for your account does not change from the original creation.
Have you forgotten your accounts login?
You need the login to be able to recover the account and you need to recover the account to take back full management control.
If you need help to remember the original login, use the 'Contact Us' button on the Forgotten login support page.

Once you have the login, you can start account recovery.
To start recovery, go to the Change registered email support page and follow the instructions under "If you don't have access to the registered email" . Please carefully read and follow those instructions.

Once you recover the account, you will have set your own email as the new registered email, you will set your own password and you will then be able to disable the hijackers Authenticator.
Once you have done all that, please re-secure your account by working through the instructions on the Security tips support page.

Post back if you have questions as you move through recovery.

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20-Mar-2023 22:59:52

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Help my account is Hijacked

MistakalHero

Malua