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Blastrune261

Blastrune261

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
I noticed someone logging into my account and purchasing around 50 bonds with a stolen credit card. I believe he give the gold to his own account (after selling the bonds in GE).

What should i do? I have changed password and reported this to Jagex

26-Feb-2023 14:39:54

Muzan-sama

Muzan-sama

Posts: 708 Steel Posts by user Forum Profile RuneMetrics Profile
Hi there
Blastrune261
,

The first thing I advise you to do is secure your device, and then your account. Run a malware scan on your computer to see if there is any unauthorised third-party software that remains on your device and steals information from you, such as your typing.

Following this and ensuring that your device is safe, you should read through the Security tips Support page on methods to secure your account, preventing any hijackers from once again gaining access to your account. Be sure to ensure that there are no 'Linked Accounts' on your RuneScape Account, as this is a common method of hijackers logging into compromised accounts.

Once you have ensured that your device and account are secure, you will need to contact Jagex through the Settle an Unpaid Balance Support page, explaining to them the fraudulent transactions that occurred on your account.
| RuneScape Support | Code of Conduct | Account Security |

26-Feb-2023 18:13:54

Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
Hey, Blastrune261.

If you want to see if they are any linked accounts that were not added by you, please follow the steps below and appropriately remove them if they are not recognized:

1. Go to the yellow/orange "
My Account
" or "Account" link at the top right corner of your computer screen:



2. Once there, head to "Linked Accounts" and click on it:



3. You will be presented with the image below. If you don't recognize any of the linked accounts, remove them.

4. Click on "Manage Steam". Since I don't have any linked accounts, it says "Link" for me, as represented above with Google, Apple and Facebook and by the image below for Steam and Amazon:

5. If you do recognize the linked account(s), ensure that they are completely secured by following the instructions on the Security tips Support page for Google's 2-Step Verification; Apple's two-factor authentication; or Steam Guard, as evidenced below:

27-Feb-2023 14:44:38 - Last edited on 28-Feb-2023 19:54:04 by Mrs Ana

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