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Can't convert to heartments

Quick find code: 366-367-899-66246020

kchubbles

kchubbles

Posts: 14 Bronze Posts by user Forum Profile RuneMetrics Profile
Seems to be a bug with Gifts from the Heart Promo. If I try to convert any of the prizes to heartments while having extra rewards it says "There are extra reward(s) associated with this prize which you don't have bank space for. You'll need at least 1 free bank space before discarding this prize".

I have 10 free bank spaces, yet I still can't discard. I've tried it on 3 different rewards and it never will let me convert.

10-Feb-2022 21:19:48

Idunadottirs
Dec Member 2023

Idunadottirs

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Might very well be a F2P bank-issues (am F2P myself at the moment) but it does not seem to be limited to converting Member-items for me.
Trying to convert F2P-items (like small cash bag and medium prismatic fallen star) gives me the same message.

11-Feb-2022 13:13:21

OdinAdze

OdinAdze

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Cross-posting here from another thread since the other one was under "Recent Game Updates"

OK, I think I figured it out!

If you are F2P, the total number of occupied slots in your bank (both members and F2P) must be 169 or less. I guess it just checks the total number of occupied slots in your bank, and if you have 170, it regards your bank as "full", even if some of those items are members-only. It also does not matter if you already have the active bonus item (e.g. a small protean pack) in your bank (or inventory), you need an empty bank space, according to this bugged definition.

For example, I had 20 members-only slots occupied and 160 F2P slots occupied, making for a total of 180. The bugged code just summed up the number of occupied slots in my bank and saw that it exceeded the 170 slots that are assigned to F2P, so it thought my bank was full. When I freed up 11 bank slots (doesn't matter it's members-only or F2P slots) by withdrawing the items into my inventory, my total number of occupied bank slots went down to 169 and I was able to use the "convert to oddments" button.

I don't know what happens if you're purchased additional bank slots, perhaps the 170 number is different in that case (I've never done that on my account).

11-Feb-2022 22:12:50

Tigoni

Tigoni

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile
It is the same with additional bank slots. Couldn't convert a red rarity due to this bug. At this rate, I will not be able to get anything from the store as I have 400 members' items. Totally pointless.

Shame that I checked on this post after I have tried clearing up the bank. Sold a few things would like to keep and taken all saved up old lucky dip tickets out from bank of which I couldn't put them back into bank nor could I add them to currency pouch. Would have no choice but to drop the lot next time I enter a dungeon. To think of the waste......

To be polite, those game testers and designers weren't at all thorough, were they? Apart from this, last time I checked, I still couldn't use my upgraded gem bag after going back to f2p and I couldn't get another non upgraged one either. Simply disheartening.

13-Feb-2022 05:45:48

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