Forums

Didn't receive keys

Quick find code: 366-367-71-66202724

Jun 2023

Queen Roxy

Posts: 9 Bronze Posts by user Forum Profile RuneMetrics Profile

Hi. I bought 30 treasure hunting keys for $6.99 on 2/8/21. My bank account was charged
but, the keys were never put onto my account. How do I get them?

10-Feb-2021 05:26:03

Jun 2014

Trewavas

Posts: 28,499 Sapphire Posts by user Forum Profile RuneMetrics Profile

Heya,

I'm sorry to hear that you didn't receive your keys. To help diagnose the issue, work through the didn't receive my keys (click me) support article, which details some of the possibilities. If the suggestions do not work, the page also includes a 'Contact Us' button, that you can use to raise a payment support ticket with the Billing Support team.

I hope that helps.

10-Feb-2021 20:41:05

Quick find code: 366-367-71-66202724 Back to Top