EDIT
"Jagex Support here reaching out about our recent Easter Event in RuneScape.
As you may be aware, a bug at launch meant that some players missed out on some of the cosmetic rewards they should have received.
We hot fixed the issue during the event, and I am pleased to say that we've added any missing cosmetic items that you should have received to your account, which you will see when you next log into your account.
As a gesture, we've also added some additional Treasure Hunter keys to your account.
Thanks for your patience whilst we figured out how to unite your account with the missing rewards, and thanks as ever for your commitment to our game."
I'm sure this is OK to copy-paste, nothing confidential in there. Thanks!
Bob says:
A bank PIN will keep your items secure.
Always check the second trade screen.
Never trade in the Wilderness!
Keep your computer keylogger-free and virus scanned.
Never give your password out to anyone.