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Lady Alicia
Dec Member 2005

Lady Alicia

Posts: 9,740 Rune Posts by user Forum Profile RuneMetrics Profile
So back at the first of the year when the 2018 Premier Club was offered I said why not and went for it; buying the Gold Membership Package.
What a savings and on top of all the cool stuff we can get which includes an extra TH key every day for the entire year.

This afternoon when I logged out as I always do - check my account over = bank items and gp and a few other things that include TH keys of which when I logged out I had 50 Keys.

So 20 minutes before rest I logged back in and again I had 50 keys.
At reset I logged to the Lobby and coming back into the game I noticed I only got 2 TH keys instead of 3.
So I lobbied again and still I only had 52 keys.
So I logged out and back in = 52 keys not 53....

So whats the deal Lucille? Glitch or did maintaining the severs that you did today cause problems in other areas?

I did submit a report via the Minigames and D&D section - not sure if this was the correct place to put so that is why I am on the forums.

Thanks for looking into this
Secretwishes

PS - NOT going to do any keys till this is sorted out and hopefully before tomorrows reset.

19-Apr-2018 01:34:36 - Last edited on 19-Apr-2018 01:37:31 by Lady Alicia

Lady Alicia
Dec Member 2005

Lady Alicia

Posts: 9,740 Rune Posts by user Forum Profile RuneMetrics Profile
Update

So an hour ago I had to lobby to take care of putting up dinner...
I log back into the game and Jagex decides to resolve this by giving me 3 extra Harts of Ice

SMH

I have over 40k of Hearts of Ice + I could give a flying monkey s backside about Hearts of Ice = just give me the extra key I am entitled to.

Seriously how hard is this?

Getting Frustrated now at anyone in customer service with any company that is NOT Pay attention to the details....where has common sense gone?

Frustrated

19-Apr-2018 03:51:43

Ladyolake
Jan Member 2008

Ladyolake

Posts: 7,094 Rune Posts by user Forum Profile RuneMetrics Profile
I am sure you know that keys do not carry over. If you hold over the number of keys you have
you will see 3 numbers. One will be daily keys, one will be earned keys and one will be bought keys.

Your daily keys should say 3... if it does not then i would send in a bug report (again after you
let them know you checked this).

I would try using the amount of keys that are beside daily and then after reset.. i would relog
and see if the number is 2 or 3. Again, make sure before reset you use up every daily key you
have.. should be 2 for reg member or 3 for premier, so check that as i stated, use the ones
for daily log out after reset and see how many you have again. i do believe i said same thing
2 times just want to be 100 percent sure you understand what i am asking you to check and do. The richest person is not who has the most. It is who Needs the least.

27-Apr-2018 09:26:56

War tortoise
Sep Member 2011

War tortoise

Posts: 9,487 Rune Posts by user Forum Profile RuneMetrics Profile
Lady Alicia said :
Update

So an hour ago I had to lobby to take care of putting up dinner...
I log back into the game and Jagex decides to resolve this by giving me 3 extra Harts of Ice

SMH

I have over 40k of Hearts of Ice + I could give a flying monkey s backside about Hearts of Ice = just give me the extra key I am entitled to.

Seriously how hard is this?

Getting Frustrated now at anyone in customer service with any company that is NOT Pay attention to the details....where has common sense gone?

Frustrated

why would you not use hearts of ice? :O Lost Woods numba 1, (NOT EE, Those scrubs are liars ;p)

*~War Tortoise

03-May-2018 21:33:53

Transcendent

Transcendent

Posts: 35,372 Sapphire Posts by user Forum Profile RuneMetrics Profile
Daily keys which you get 3 of a day for Gold Premier have to be used that day or they get deleted at reset, they can't be saved for the next day. Earned and bought keys can be saved to use on another day, but not daily keys. Hi.

04-May-2018 19:50:38

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