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Quick find code: 366-367-222-66240720

Phibody
Mar Member 2021

Phibody

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Hey, I bought 200 keys and did not receive them, I have put in a ticket and it has not been looked at. This was 10 hours ago. I have also not gotten a word from jagex cs twitter. The event only lasts for a little while and I hope I can get those keys that have been paid for.

26-Dec-2021 22:20:44

Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hello Phibody,

Did you purchase the keys through a third party provider, such as Google, Apple, Steam?
It can take 24 hours for the items to appear on your account with some payment methodds.

One thing to note is there's an ongoing issue redeeming/purchasing Treasure Hunter keys:
[25-Dec] RuneScape Treasure Hunter Key Purchase and Redemption Error

I hope you receive the keys soon! It'd be a shame if they arrive after the event's over :(
Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

26-Dec-2021 22:29:22

Phibody
Mar Member 2021

Phibody

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
I did buy them through google play so that may be the issue, although I did get a confirmation from google play and runescape that the payment was received. I just didn't get anything for it :/ but thank you for the reply I get quite angsty when things don't work the way they should :(

26-Dec-2021 22:33:20

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