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Bought items not in Wardrobe?

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Flashharriet
Apr Member 2008

Flashharriet

Posts: 144 Iron Posts by user Forum Profile RuneMetrics Profile
I recently bought the Jungle Gorilla pet with a 990 Runecoins, but it is not in any of my Pet lists, it should be in Legendary but it isn't there.

It says 'purchased' in Solomon's Store, but I don't have it.

Likewise the free Zammy wings and Samurai Cooking animation are not appearing in my Wardrobe interface

Can someone help please?

Harriet

08-Feb-2017 04:01:10

Ladyolake
Jan Member 2008

Ladyolake

Posts: 7,094 Rune Posts by user Forum Profile RuneMetrics Profile
i wish i knew the link to help you get to customer support. I would go there and summit a ticket. I am sure they will be able to get it straightened out for you.

But in the meantime before someone comes over and gives you a link or better information....

Do one thing, make sure you are logged in to the correct account. I have accidently purchased things on wrong account before. Or logged onto the wrong account in game.

So check that while we wait for someone to give you link to customer support. The richest person is not who has the most. It is who Needs the least.

08-Feb-2017 06:33:07

Pippyspot
Feb Member 2007

Pippyspot

Posts: 84,190 Emerald Posts by user Forum Profile RuneMetrics Profile
Howdy
FlashHarriet
:)

I would recommend logging out and in, sometimes items can take a few mins to show up. If that doesn't work, click here , scroll down to the bottom and then click 'Contact Us' to send in a ticket to payment support. While the article isn't directly the issue you're having, payment support may be able to help with your issue^^

All the best
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Pippy ~
Community Helper

08-Feb-2017 19:01:03

LilLadyDie
Aug Member 2022

LilLadyDie

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
I haven't been in the game for a while and I came bck a couple days ago and cant find any of my outfits I bought from Solomon's store .... I found the pets finally but no outfits .... I'm wearing one now and would like to change up once in awhile ..... ty for your time

24-Feb-2017 20:14:18 - Last edited on 24-Feb-2017 20:15:30 by LilLadyDie

Ladyolake
Jan Member 2008

Ladyolake

Posts: 7,094 Rune Posts by user Forum Profile RuneMetrics Profile
PapaJackelB

the pets on solomons.. and everything on solomons if for RS3. It doesnt apply to OSRS.

To see what you purchased log into RS3 and it will be there The richest person is not who has the most. It is who Needs the least.

16-Mar-2019 18:21:09

Hissing_Faun

Hissing_Faun

Posts: 142 Iron Posts by user Forum Profile RuneMetrics Profile
Returned to RS just over a week ago after a few years.

I can't access accessories I bought separately (wings). There is a way to look up "hands," but not wings or back.

Discouraging me from Solomon's Store until this matter is cleared up.

Sorry for all of our losses. CONTACTED IN GAME BY NON-STARRED "MOD"

I've very recently begun playing RS again after a few years. Today during game play, a message appeared on my screen (not in box) from someone asking me a question as if to sell me or give me something.

30-Mar-2019 15:10:29

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