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StrawburyCat
Jul Member 2021

StrawburyCat

Posts: 130 Iron Posts by user Forum Profile RuneMetrics Profile
PLEASE HELP ME!! I just renewed my mem and then bought runecoins for myself.

THEN, I logged in on my other character Epic Strguy/Strawbaricat to buy runecoins for that one.


BUT SOMETHING HAPPENED. Just like last time if I remember, lol.


All the coins I bought went on StrawBURYcat!!! Epic Strguy/Strawbaricat got nothing!!!


I was supposed to get 2 packages of 420 runecoins @ 10.99.


Now, maybe because the same person was paying for it that this happened.

At any rate, PLEASE, CAN YOU PLEASE, GIVE Epic Strguy 840 coins??? PLEASE???
Strawburycat

02-Jul-2020 19:01:08 - Last edited on 02-Jul-2020 19:04:38 by StrawburyCat

StrawburyCat
Jul Member 2021

StrawburyCat

Posts: 130 Iron Posts by user Forum Profile RuneMetrics Profile
StrawburyCat said :
PLEASE HELP ME!! I just renewed my mem and then bought runecoins for myself.

THEN, I logged in on my other character Epic Strguy/Strawbaricat to buy runecoins for that one.


BUT SOMETHING HAPPENED. Just like last time if I remember, lol.


All the coins I bought went on StrawBURYcat!!! Epic Strguy/Strawbaricat got nothing!!!


I was supposed to get 2 packages of 420 runecoins @ 10.99.


Now, maybe because the same person was paying for it that this happened.

At any rate, PLEASE, CAN YOU PLEASE, GIVE Epic Strguy 840 coins??? PLEASE???
Strawburycat

02-Jul-2020 19:02:33

Ladyolake
Jan Member 2008

Ladyolake

Posts: 7,094 Rune Posts by user Forum Profile RuneMetrics Profile
Sometimes you have to litterly log off of the RS site then go back and relog in with
the 2nd name.

I have had the same thing happen as you describe. But i started doing what i just
said and it has worked fine in the last year. The richest person is not who has the most. It is who Needs the least.

03-Jul-2020 00:41:04

StrawburyCat
Jul Member 2021

StrawburyCat

Posts: 130 Iron Posts by user Forum Profile RuneMetrics Profile
Yep. Okee then. When I was done this morning at 3 am I logged off and closed the game completely off my computer. Now, at 11:45 am I am back.
NO CHANGE.


There is still waaaaaaaay to many rc on MY account and NO EXTRA on the other!!


Please Jagex!!! HELP!! HELP!!! HELP!!


This has happened before, quite a long time ago, and you adjusted it then. PLEASE FIX IT!!!

To be clear: StrawBURYcat has too many. StrawBARIcat should have gotten 650 of them
Strawburycat

03-Jul-2020 17:48:28 - Last edited on 03-Jul-2020 17:54:03 by StrawburyCat

Trewavas
Jun Member 2014

Trewavas

Posts: 28,499 Sapphire Posts by user Forum Profile RuneMetrics Profile
As it looks like you have purchased Runecoins for the wrong account, I'd recommend you read through the Didn't receive my RuneCoins (click me!) support page. From there, you can submit a request to Transfer [your] items (click me) .

Work through the Transfer Items support page, following the prompts and answering the questions with as much detail as possible. In the meantime, refrain from using the coins you have purchased.

Hopefully, Jagex will be able to help you out; though do remember that there might be a short delay in them getting back to you.

I hope that helps.

04-Jul-2020 02:24:40 - Last edited on 04-Jul-2020 02:25:47 by Trewavas

Ladyolake
Jan Member 2008

Ladyolake

Posts: 7,094 Rune Posts by user Forum Profile RuneMetrics Profile
StrawBurycat,

I was saying.. you see the log in to log into forums.. top right? well what i had to do
was click.. log off... then relog into the other account.

I did not just close client come back hours later.

I should have made that more clear.

But you probably will get it fixed how Trewavas mentioned. The richest person is not who has the most. It is who Needs the least.

04-Jul-2020 15:43:59

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