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RUNECOINS FOR BOTH!

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StrawburyCat
Jul Member 2021

StrawburyCat

Posts: 130 Iron Posts by user Forum Profile RuneMetrics Profile
On the evening of May 5 I bought runecoins with my debit card for my 2 accounts. I did 'epic strguy' first, then switched to the other, 'strawburycat' and did that one.

The next day, May 7, I did the same thing. Or so I thought. Oh, and I only bought $10.99 each time on May 6. The next day, again, I bought with my debit card, $10.99 for 'epic strguy' and then I THOUGHT I SWITCHED TO 'strawburycat'.

I DID NOT!!! SOMEHOW I HAD MISTAKENLY STAYED ON SAME ACCOUNT BUT I DID NOT KNOW IT!

So now, 'epic strguy' has 1286 runecoins and 'strawburycat' has 346.

Can you straighten this out please?? It all came from the same debit card and goes to same account. There are some things I want for strawburycat that I need more than 346 and epic doesn't need 1286.

Thanks ever so much for any and all help!! Strawburycat

09-May-2019 18:36:37 - Last edited on 09-May-2019 18:38:23 by StrawburyCat

Pippyspot
Feb Member 2007

Pippyspot

Posts: 84,190 Emerald Posts by user Forum Profile RuneMetrics Profile
Howdy
strawburycat
^_^

If you have not used the runecoins, you may be able to get a refund which would then let you buy them on the other account. To get in contact with payment support about this, click here , read through, then click 'Contact Us' - You should hear back within 48 hours :)
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Pippy ~
Community Helper

15-May-2019 01:15:06

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