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Poor downtime communication

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Spaghet Code
Apr Member 2023

Spaghet Code

Posts: 220 Silver Posts by user Forum Profile RuneMetrics Profile
With the new extended downtime on Wednesdays, isn't it about time to improve the communication about downtime with players? For example, instead of trying, trying, eventually giving up and telling users to check their firewall, the client should query the website for server status beforehand and say what's going on, especially as the connection timing out requires the client to be killed on Linux as its close button stops working. Perhaps it could even notify when the game is back online.

I don't believe there's even anything in-game beyond the usual countdown timer, though I'm not normally online to see. This lack of communication causes confusion, as evidenced by the social media posts each time it happens.

Furthermore, this does not get mentioned on the RuneScape homepage, service update archive, Facebook page or Twitter page, or stickied on the subreddit, so to the casual observer it appears something is wrong on their end. I will acknowledge it gets mentioned in the middle of the newsposts, but that's not good enough.
Runescape: The game where being very precise with your timings will get you banned.
DON'T USE A METRONOME TO PLAY RUNESCAPE, KIDS!!!

03-Aug-2022 15:31:53

Draco Burnz
Dec Member 2011

Draco Burnz

Posts: 79,296 Emerald Posts by user Forum Profile RuneMetrics Profile
Spaghet Code said :


Furthermore, this does not get mentioned on the RuneScape homepage, service update archive, Facebook page or Twitter page, or stickied on the subreddit, so to the casual observer it appears something is wrong on their end. I will acknowledge it gets mentioned in the middle of the newsposts, but that's not good enough.

Uhh this seems to say otherwise:


Original message details are unavailable.
This is the start of a weekly downtime, FYI




https://www.reddit.com/r/runescape/comments/w3knb3/this_is_the_start_of_a_weekly_downtime_fyi/

Plus if you read the news posts at all, youd see that they do get mentioned:



Wilderness Reborn & New Quest: This Week In RuneScape

So its clear that the only ppl who dont know about this, are the ones who choose to be in the dark.

I mean i dont see how jagex could make it any more obvious.
Draco Burnz
Anime Fanatic
Defender of the logical

04-Aug-2022 03:50:40 - Last edited on 07-Aug-2022 04:06:08 by Draco Burnz

Spaghet Code
Apr Member 2023

Spaghet Code

Posts: 220 Silver Posts by user Forum Profile RuneMetrics Profile
The average player isn't reading every newspost and tweet. The tweet you posted is from July.
Runescape: The game where being very precise with your timings will get you banned.
DON'T USE A METRONOME TO PLAY RUNESCAPE, KIDS!!!

16-Oct-2022 07:33:52

Spaghet Code
Apr Member 2023

Spaghet Code

Posts: 220 Silver Posts by user Forum Profile RuneMetrics Profile
You kinda do when they don't put these things in prominent places.

(speaking more in general and with planned downtime - with the recent downtime I believe there were technical issues preventing them from putting a notice on the website)
Runescape: The game where being very precise with your timings will get you banned.
DON'T USE A METRONOME TO PLAY RUNESCAPE, KIDS!!!

23-Nov-2022 15:09:44

Tenebri
Jan Member 2015

Tenebri

Posts: 39,133 Sapphire Posts by user Forum Profile RuneMetrics Profile
Spaghet Code said :
You kinda do when they don't put these things in prominent places.

(speaking more in general and with planned downtime - with the recent downtime I believe there were technical issues preventing them from putting a notice on the website)

yes they were unable to put on website

Original message details are unavailable.
as im sure there will be people talking about "communication" from jagex during downtime


talks about how they cant update home page or use forums.


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23-Nov-2022 20:36:38

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