Forums

"If you are dissatisfied with a Jagex Product or any aspect of it, please contact us via the customer support section of the Jagex Product website"

Where do we find this on the RuneScape website?

Like, where in the customer support section can we leave feedback about RuneScape? I'm better than you, but that doesn't mean you're not great!

27-Jan-2021 04:04:35

Like, okay, so I click the "support" link at the top right of the website, and then I search for "complaint" which leads to this page:

https://support.runescape.com/hc/en-gb/search?utf8=%E2%9C%93&query=complaint

I click the first link "Contact Customer Support" (as it says "if you would like to make a complaint" ) and it brings me to this page:

https://support.runescape.com/hc/en-gb/articles/209198029-Contact-Customer-Support

On that page it says:
Original message details are unavailable.
If you would like to make a complaint please see section 20 of our Terms and Conditions. I'm better than you, but that doesn't mean you're not great!

27-Jan-2021 04:10:32 - Last edited on 27-Jan-2021 04:11:18 by NexOrigin

So I click the link to the T&C and section 20 says:
Original message details are unavailable.

20. GENERAL
These Terms and any document incorporated by reference constitute the entire agreement between the parties with respect to its subject matter and supersede any previous terms between the parties in relation to such matters. The limitations, exclusions and restrictions in these Terms shall inure to the benefit of Jagex's licensors, successor and assigns. These Terms are drafted in the English language and may be translated into other languages. The English language version of these Terms shall prevail if there is a conflict or inconsistency or clarification required with other language versions. The headings in these Terms are for ease of reference only and shall be disregarded in construing or interpreting the Terms. If we fail to enforce any provision of these Terms, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion. If any provision of these Terms is found by a court to be invalid, we agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision and that other provisions remain in full force and effect. We may transfer all or part of our rights or duties under these Terms provided we take reasonable steps to ensure that your rights under these Terms are not prejudiced. As these Terms are personal to you, you may not transfer any of your rights or duties under it without our prior written consent. A person who is not a party to these Terms shall have no rights to enforce any its terms. These Terms are governed by the laws of England and Wales. You and we both agree that the courts of England will have exclusive jurisdiction in relation to any dispute connected with these Terms or the Jagex Products.
I'm better than you, but that doesn't mean you're not great!

27-Jan-2021 04:10:51

So, where's the formal complain process? I'm better than you, but that doesn't mean you're not great!

27-Jan-2021 04:13:18

here

... however, if you are dissatisfied with the Company, think there's not much to do I am afraid.

27-Jan-2021 08:23:35

And if they told you there was a pot of gold at the end of the rainbow, would you believe them too?

I always take “defences” of that nature with a pinch of salt anyway. Anyway, I myself have submitted my so-called “complaint” through a special channel now. I’d be interested in sharing the results of it with you guys, as I believe it may well be within the public interest to review.

After all, we are relevant stakeholders in how this forum should serve the community and it would be poor practice for the powers that be to silence those stakeholders if the risk of disorder remains low (which it has been and continues to be). There is often inappropriate conflation between personal feelings and risk of disorder these days, but I’m not going to delve into the details of that right here and now.

27-Jan-2021 08:40:26

2_Tron said :
here Okay, so I clicked the link, and "Contact Customer Support" is at the top of the list, so I click it... and... we're back to this page:

NexOrigin said :

https://support.runescape.com/hc/en-gb/articles/209198029-Contact-Customer-Support

On that page it says:
Original message details are unavailable.
If you would like to make a complaint please see section 20 of our Terms and Conditions. I'm better than you, but that doesn't mean you're not great!

27-Jan-2021 09:30:29

27-Jan-2021 09:48:40

2_Tron said :
That's why I mentioned 'dissatisfied with the Company' is making you end on a brick wall. Are you saying that if I wish to make a formal complaint, there isn't an appropriate channel that I'm welcome to submit it through? I'm better than you, but that doesn't mean you're not great!

27-Jan-2021 10:34:05