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how to take off jag!!!! Thread is locked

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Marilye
Oct Member 2011

Marilye

Posts: 157 Iron Posts by user Forum Profile RuneMetrics Profile
Same issue for me and not understanding how to fix it, hope they explain here when addressed. Interestingly, it let me in on my free account but not my subscribed account.

08-Feb-2021 12:46:06 - Last edited on 08-Feb-2021 12:50:25 by Marilye

Iceberg
Sep Member 2008

Iceberg

Posts: 20,587 Opal Posts by user Forum Profile RuneMetrics Profile
Jagex are aware of the issue and are investigating!

Original message details are unavailable.
Hey everyone!

Since the update earlier today, some of you may be experiencing trouble logging in and getting the following error:

Jagex Account Guardian cannot be used with the NXT Beta Client. Please disable JAG via Account Settings before continuing.


You are getting this message because back when JAG was discontinued, it was not completely forcibly removed from accounts that did not disable it. You can see it as still having the front end of JAG on your account while everything related to its functioning has been removed. There is no way to remove JAG at this moment, all you can do is wait for Jagex to resolve this.

We've flagged this to Jagex, they are aware and the devs are working on it :) I will try and keep you posted as much as I can.
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08-Feb-2021 12:55:03

Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
This has now been resolved:

UPDATE (14:35 GMT) - Our Coldfix update has now released and the issue should be resolved. Please post below to let us know if you're still encountering this issue and thanks again for your patience. ~ Mod Hooli

https://www.reddit.com/r/runescape/comments/lfbqst/login_issue_jag_error/

08-Feb-2021 14:44:41

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09-Aug-2021 19:16:47

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