Same issue for me and not understanding how to fix it, hope they explain here when addressed. Interestingly, it let me in on my free account but not my subscribed account.
08-Feb-2021 12:46:06
- Last edited on
08-Feb-2021 12:50:25
by
Marilye
Jagex are aware of the issue and are investigating!
Original message details are unavailable.
Hey everyone!
Since the update earlier today, some of you may be experiencing trouble logging in and getting the following error:
Jagex Account Guardian cannot be used with the NXT Beta Client. Please disable JAG via Account Settings before continuing.
You are getting this message because back when JAG was discontinued, it was not completely forcibly removed from accounts that did not disable it. You can see it as still having the front end of JAG on your account while everything related to its functioning has been removed.
There is no way to remove JAG at this moment, all you can do is wait for Jagex to resolve this.
We've flagged this to Jagex, they are aware and the devs are working on it
I will try and keep you posted as much as I can.
UPDATE (14:35 GMT) - Our Coldfix update has now released and the issue should be resolved. Please post below to let us know if you're still encountering this issue and thanks again for your patience. ~ Mod Hooli