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Returning Player Needs Help

Quick find code: 259-260-187-66009300

Jun 2023

BLOODDlAMOND

Posts: 1,829 Mithril Posts by user Forum Profile RuneMetrics Profile

I have been away from the game for over 3 years and started playing again in the last week. I am at a loss as to where to go next to get help with this problem. I have submitted a bug report but received no reply, I have tried to find a way to contact support but it seems that is no longer possible as the web page just take me in circles.

I am part way through the quest "Dimensions of Disaster" and cannot finish the "Defender of Varrock". The code I was given from the scrying pool doesn't work on the vault door. I have done everything I can think of for myself. Checked and re-checked the code. Entered and re-entered the code. Double and triple checked the guide to see if I had missed a step. Logged out and back in.

None of this gives me any answers. Can someone please tell me if this is a known issue and if so how to progress? I would also like to know how to get in touch with support so that I can get this resolved.

It's kind of frustrating to be starting over in the game only to have this happen.....

"Howard, I think you of all people should avoid espousing the principle that if something is not our favourite we should just get rid of it." ~ Sheldon Cooper

02-May-2018 03:35:45

Sep 2011

Loki

Posts: 65,226 Emerald Posts by user Forum Profile RuneMetrics Profile

Welcome back!

From memory, this quest was broken a while after the quest release, and I remember people posting about issues before. I'm not sure if they were ever solved though. I'll try see if I can find out from people on discord.

As for the support system - it's pretty non-existent now lol. You have to go through @JagexSupport on Twitter first, which is usually answered by Community Helpers and not Jagex Moderators....

• »‡« •

Adam

• »‡« •

Success is not final, failure is not fatal. It is the courage to continue that counts.

02-May-2018 07:43:08

Feb 2008

CaptKoloth

Posts: 10,673 Opal Posts by user Forum Profile RuneMetrics Profile

I would suggest posting this in the Quest Forum http://services.runescape.com/m=forum/c=W6x53NRn3Ao/forums.ws?20,21

I have found some of the posters there quite helpful in the past. If it is a bug, they might even tell you how to work around it. Seems like you may of missed a trigger somewhere.

02-May-2018 10:58:19

Jun 2023

BLOODDlAMOND

Posts: 1,829 Mithril Posts by user Forum Profile RuneMetrics Profile

Thanks so much Loki and CaptKoloth for your help and answers. If you do happen to find out anything else please let me know. I will keep a watch on this thread. I will also post it in the suggested section.

"Howard, I think you of all people should avoid espousing the principle that if something is not our favourite we should just get rid of it." ~ Sheldon Cooper

02-May-2018 13:12:17

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