Forums

Malua Thread is locked

Quick find code: 181-182-757-66094072

Ladyolake
Jan Member 2008

Ladyolake

Posts: 7,094 Rune Posts by user Forum Profile RuneMetrics Profile
She is one i look up to.

She seems to have more patience than anyone
else I have ever seen.

shes great and has helped me out a time or two
when I first came looking on RSOF.
The richest person is not who has the most. It is who Needs the least.

09-Apr-2019 02:37:12

Nead
Sep Member 2012

Nead

Posts: 20,472 Opal Posts by user Forum Profile RuneMetrics Profile
Agreed much good wow.

but yeah, that support forum is pretty much ran by him/her alone. Papa bless

- Ornery Onions -
Prioritizing inclusion, friendliness and offering a helping hand to those that need it.

09-Apr-2019 17:54:18

Malua
May Member 2006

Malua

Posts: 43,017 Sapphire Posts by user Forum Profile RuneMetrics Profile
Thank you all for your compliments. :D

The Account Help forum started up in mid 2010 and I first posted in there in October 2010.
At that time I had a different display name.
I was really bad at giving advice as I didn't know that much and there were a bunch of players in there who had a great depth of knowledge.
I learned, I got slapped down for making mistakes, I learned more, I persisted.

Major changes I have seen are:
* the withdrawal of JMods from active, daily forum support
* several re-conceptions of the Community Support forums to what they are today
* the introduction of Community Helpers which was extremely controversial for a long time

It is hard to launch oneself into the Community Support forums, we all have the desire to help others but we don't always have the know how.
The body of knowledge required to be able to actually know what the problem is and how to fix it is growing. It grew with a great big jump when mobile RS was released. O_o

The trick when reading a newly posted problem is to be clear about what actually is the problem.
You have to be respectful.
Your account has been banned and you are innocent? I believe you and will work from that angle. I am not there to judge you, just to give you some realistic advice about the system.

Sometimes you have to read between the lines, other times you have to read the whole wall of text!
Some players don't know what is going wrong, they know it's not right but they can't label or describe the problem.
Other players think they know exactly what their problem is but they are dead wrong.
You need to be patient and polite.

I forget things, especially with rarer problems that I haven't seen for a while.
I still make mistakes.
Thank you for reading. :)

p.s. it turned into the Malua Manifesto didn't it?
Forum Community Helper -
Information about Moderators and Community Helpers

17-Apr-2019 08:50:59 - Last edited on 17-Apr-2019 09:18:53 by Malua

Quick find code: 181-182-757-66094072 Back to Top