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When's the hotfix coming? Thread is locked

Quick find code: 16-17-260-66191997

De Riften

De Riften

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
Ever since the graphics got fucked a week or two ago, the game's been an unstable and crash-happy mess, and I've been hesitating to do any sort of combat in fear of the game freezing and causing my death. Well, the advent calendar's launched, goodies are being given and the Holidays are getting closer, but the game's still completely broken so... when are they fixing it?

03-Dec-2020 22:01:52

Dilbert2001
Jun Member 2006

Dilbert2001

Posts: 30,176 Sapphire Posts by user Forum Profile RuneMetrics Profile
"Update 26-NOV 15:00 UTC

A fix has now gone live which we hope should have resolved the majority of these issues. We will continue to monitor the situation and update here accordingly."


The fix has already been applied per the announcement on the Support Center.

Technical support issues are also not content update, let alone Future Content Update. There have been threads in the General forum like this one where different users have provided help:

Quick find code: 14-15-49-66190782

Of if you have any specific technical issue of your own, you can always use the Support Center.

04-Dec-2020 00:22:08

Trewavas
Jun Member 2014

Trewavas

Posts: 28,499 Sapphire Posts by user Forum Profile RuneMetrics Profile
As Dilbert has noted, a fix has been implemented, which resolved the issues experienced by the vast majority of individuals. An additional fix is expected this week, though this could be pushed back. Their latest communications on social media stated:

" Update 9:42 Game Time (01/12/2020)

We're currently testing a build that should resolve more crashes and a lot of the UI Graphical issues that many of you are experiencing, If everything goes well we can see this in the second half of the week. At this point it is still unknown whether this will also have a positive effect on the performance issues. Once we know more, we'll share it.

Latest Update 16:32 Game Time (02/12/2020)

We hit a small roadblock and had to move the intended changes back to development. We're making some adjustments to it and hope to bring them to all of you by the end of the week, although that will be a very tight schedule."

The support centre article ( RuneScape Client Crashes *UPDATED* ) provides some useful extra recommendations from Jagex, which may alleviate your problems. You could also try Turning on compatibility mode , which has also helped people to run the game in a playable state.

04-Dec-2020 00:58:40 - Last edited on 04-Dec-2020 00:59:41 by Trewavas

Trewavas
Jun Member 2014

Trewavas

Posts: 28,499 Sapphire Posts by user Forum Profile RuneMetrics Profile
Bug reports can only be processed if you report them in-game, in a similar fashion to standard player reports. As such, there's no facility to report bugs on the forums. If you need technical support, the Support Centre has a wealth of information in its Technical Help area. The forums provide a dedicated area to ask for technical support in the form of the Community Led Technical Support section.

04-Dec-2020 01:04:51 - Last edited on 04-Dec-2020 01:05:29 by Trewavas

Dilbert2001
Jun Member 2006

Dilbert2001

Posts: 30,176 Sapphire Posts by user Forum Profile RuneMetrics Profile
De Riften said :
There's no Bug Report and/or Tech Support sections in the forums, so this was the next closest place I could post but if they've already done a hotfix, then I hope they hotfix the hotfix soon to make it actually work

Because you don't report bugs in the forum. You do it either in game or use the Support Center in Jagex's official Website. The forums are for discussion of content. Specifically the Future Update Forum is for the discussion of Jagex announced or hinted on game content, not a venue for bug reporting.

04-Dec-2020 01:07:05

Tren
May
fmod Member
2003

Tren

Forum Moderator Posts: 92,604 Emerald Posts by user Forum Profile RuneMetrics Profile
This Forum is for feedback and discussion of upcoming "game content" updates.

As already noted, the fix for the graphics issues has already gone live, and is not a 'future' update.

If you are still having issues, please submit an in-game Bug Report , or look for help in the Community Led Technical Support Forum .

Thanks
~Tren

Forum issues? ---> See Forum Help
Account issues? ---> See Account Help

04-Dec-2020 03:11:14

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