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Jagex Launcher Pop-up

Quick find code: 15-16-462-66272444

Roddy Piper
Jan Member 2011

Roddy Piper

Posts: 13,757 Opal Posts by user Forum Profile RuneMetrics Profile
Starting today I am getting this pop-up repeatedly even though I already login using the launcher. It appears upon entering a game world, and seems to have a timer of about 5 minutes before it resets and appears again.

This same exact behavior was described in a reddit post yesterday and "JagexPug Mod Pug" had a reply that I will quote below. I am posting to spread awareness. It seems possible their attempts at fixing it may have caused it to spread to other users. No idea.

".............I've been informed there was an error that led to some (not all) users being shown this incorrectly." -Mod Pug

".....are you seeing the popup multiple times? If so I'll pass that feedback on and see about getting that changed. I believe it should only be a one-time thing." -Mod Pug

18-Jan-2023 15:24:10

Dilbert2001
Jun Member 2006

Dilbert2001

Posts: 30,311 Sapphire Posts by user Forum Profile RuneMetrics Profile
Roddy Piper said :


".....are you seeing the popup multiple times? If so I'll pass that feedback on and see about getting that changed. I believe it should only be a one-time thing." -Mod Pug

No. I only saw it once at login. It didn't come back any more afterward after I closed it.

18-Jan-2023 19:10:12

Roddy Piper
Jan Member 2011

Roddy Piper

Posts: 13,757 Opal Posts by user Forum Profile RuneMetrics Profile
There was a launcher update today. It didn't help if that was the intention. The pop-up still returned after 5 minutes in the lobby.


Edit: upon restarting the client I did not get a pop-up. Investigating further, restarting computer, etc.

19-Jan-2023 11:58:50 - Last edited on 19-Jan-2023 12:17:08 by Roddy Piper

Roddy Piper
Jan Member 2011

Roddy Piper

Posts: 13,757 Opal Posts by user Forum Profile RuneMetrics Profile
So, this issue has either been fixed or greatly improved with the update. After the first session I did get a repeat after 5 minutes in the lobby. But now 2 in a row I got no pop-up when restarting the client.

There was a chance I missed the 5 minute mark in that first restart so I waited 10 minutes after completely restarting the computer. NO pop-up. My final test is to sit in the lobby 5 minutes again to see if it returns.


Edit: that was more than 5 minutes. No pop-up. Yay!

19-Jan-2023 12:34:24 - Last edited on 19-Jan-2023 12:44:07 by Roddy Piper

Dilbert2001
Jun Member 2006

Dilbert2001

Posts: 30,311 Sapphire Posts by user Forum Profile RuneMetrics Profile
Roddy Piper said :
So, this issue has either been fixed or greatly improved with the update. After the first session I did get a repeat after 5 minutes in the lobby. But now 2 in a row I got no pop-up when restarting the client.

There was a chance I missed the 5 minute mark in that first restart so I waited 10 minutes after completely restarting the computer. NO pop-up. My final test is to sit in the lobby 5 minutes again to see if it returns.


Edit: that was more than 5 minutes. No pop-up. Yay!

I think you answered your own question with your post just above this one:

"Edit: upon restarting the client I did not get a pop-up. Investigating further, restarting computer, etc."


No need to restart your computer, but like more client server apps, we just need to bounce the client for an server side updates to take effect. Perhaps that's why you had this problem while apparently not many have.

19-Jan-2023 16:43:34

Roddy Piper
Jan Member 2011

Roddy Piper

Posts: 13,757 Opal Posts by user Forum Profile RuneMetrics Profile
"we just need to bounce the client for an server side updates to take effect. Perhaps that's why you had this problem while apparently not many have."

The reddit posts seemed to be popular. Also, I definitely restarted the client several times yesterday.

19-Jan-2023 18:03:14

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