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Banned but can still join?

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Alcestis

Alcestis

Posts: 1,071 Mithril Posts by user Forum Profile RuneMetrics Profile
Not sure if this belongs here, so apologies if this is the wrong place to be posting.

Anyhow, we have a player banned from entering our clan clan. His name is still on the ban list, but he's still able to enter.
We've checked to see if it's just a similar name, but it's not, it's the same person.

This isn't the only issue we're having.
- Guests entering doesn't give us notifications.
- Our vex isn't updating on the RS website.
- It's not notifying us when someone visits the citadel.

We've tried toggling all the permissions, notifications. We've tried removing the player from the ban-list and re-adding and it makes no difference.

Is everyone else having the same problems?
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The Unusual Suspects
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05-Oct-2019 14:49:18

Sicariu
Feb Member 2011

Sicariu

Posts: 9,648 Rune Posts by user Forum Profile RuneMetrics Profile
Hey, this is the right place to ask.

Adding someone to the Ban List should prevent someone from joining your Clan Chat 100% of the time as there's no way to bypass it. If this isn't working, you should submit a Bug Report. Personally, I've never heard of this happening before. If you're having issues with Guests, you can also utilize the Guest PIN, requiring Guests to enter a PIN, or Total Level restriction, requiring Guests to have a minimum total level, both set by your clan, to join your chat.

Regarding the lack of Guest notifications, there's a spam filter in place to prevent excessive broadcasts when Guests hop worlds, and it's blocking too much in some cases. This means Guests don't always trigger a broadcast when joining a Clan Chat.

Regarding Vex on your Clan Page, this issue has been known for a very long time. Unfortunately, it's yet to be fixed.
Sicariu said :
Known Issues & Bugs


2. Clan Banner does not update (December 2017)


3. Colors on a Clan Banner do not always match Vexillum color in game (Unknown)
- This is a shading issue. Changing color shades slightly will correct it.
- Due to issue #2, Clan Banners cannot be updated currently.

Regarding the lack of Citadel visit broadcasts, I've never heard of this being an issue recently. I do know that the Clan Updates from July 2017 allowed for an immediate push of the visit broadcast, which unfortunately means you're unable to see your own visit broadcasted. Prior to this update, the join broadcast would be severely delayed, and it wouldn't show up at all if a visitor left the Citadel before it triggered.

Assuming this broadcast is turned on, there should be no issues with it currently:


I'd suggest submitting a Bug Report if this isn't working.
~ Sicariu
Leader of
No Sigil No Sleep
- founded 1 April 2013
Need Clan Help ?

06-Oct-2019 16:36:31

Kera
Aug Member 2010

Kera

Posts: 11,100 Opal Posts by user Forum Profile RuneMetrics Profile
Further to what Sicariu said above, does the guest actually get into your clan chat or are you just seeing the notification? we sometimes get a notification that someone joined who is on the ban list, but its only when they attempt to, they don't actually get in.

Kera
Kera:
Proud leader of Shattered Moon

06-Oct-2019 19:31:50

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